Last updated: 30 October 2026
PART I. LEGAL NOTICE
1. Website owner
In accordance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), the owner of this website is:
Company name: KAY MANAGEMENT MARBELLA S.L.
Trade name: KAŸ Management
Tax ID (CIF): B75725887
Registered office: Autop. del Mediterráneo, km 176, Oficina 9, 29602 Marbella, Málaga, Spain
Registered in the Mercantile Registry of Málaga, Section 8, Sheet MA-187474, 1st entry
Telephone: +34 664 82 06 70
Email: info@kay-mgmt.com
Website: www.kay-mgmt.com
2. Use of the website
By using this website you agree to these terms and to use it lawfully. Information on the website, including prices, availability and descriptions of properties, is provided for guidance and is confirmed in the personalised proposal we send before any booking. We may update the content of the website at any time.
3. Intellectual property
The website and its content (texts, photographs, design, logos and code) belong to KAŸ or are used with the authorisation of their owners. Reproduction, distribution or commercial use without our prior written permission is not allowed. Linking to the homepage is permitted.
4. Liability and links
We take care to keep the website accurate and secure, but cannot guarantee that it is free of errors or interruptions. Links to third-party websites are provided for convenience; we are not responsible for their content.
5. Data protection and cookies
Personal data is processed as described in our Privacy Policy. Cookies are used as described in our Cookie Policy.
PART II. GUEST BOOKING TERMS
These terms apply to stays booked directly with KAŸ. Some homes have specific conditions, set by their owners, regarding payments, cancellation, security deposits or house rules. Any such conditions are stated in your personalised proposal and rental agreement and prevail over these general terms. Bookings made through platforms such as Airbnb or Booking.com are subject to the terms of that platform.
1. Parties
Your contract is with KAY MANAGEMENT MARBELLA S.L., which manages the home either as the registered holder of the tourist rental activity or on behalf of the owner. The guest who signs the booking ("Lead Guest") must be at least 25 years old, stays in the home and is responsible for all members of the party.
2. Booking and payment
A booking is confirmed once the rental agreement has been signed and the first payment has been received.
Unless your proposal states otherwise: 50% of the total price is payable at booking and the remaining 50% no later than 7 days before check-in. Bookings made within 7 days of arrival are payable in full.
Prices include VAT where applicable, final cleaning, and the services described in your proposal. Additional services (extra housekeeping, concierge, transfers, etc.) are charged separately.
If the balance is not received on time, we may treat the booking as cancelled by the guest under section 4.
3. Security deposit or damage waiver
Depending on the home, we require a refundable security deposit or a non-refundable damage waiver, as stated in your proposal.
Security deposit: paid by card pre-authorisation or transfer before arrival. It is returned within 7 business days after check-out, after inspection of the home, minus any amounts needed to cover damage, missing items, extra cleaning or breaches of these terms. We will explain and document any deduction.
Damage waiver: covers accidental damage up to the amount stated in your proposal. It does not cover intentional damage, gross negligence, or breaches of the house rules.
4. Cancellation by the guest
Unless your proposal states different conditions for your home, the following cancellation fees apply, calculated on the total rental amount:
More than 90 days before arrival: 25%.
90 days or less before arrival, or no-show: 100%.
Cancellations must be sent in writing to info@kay-mgmt.com. We recommend that you take out travel insurance. Shortened stays are not refunded.
5. Cancellation or changes by KAŸ
If, for reasons beyond your control, the home becomes unavailable, we will offer you a comparable alternative or a full refund of the amounts paid. We are not liable for events of force majeure.
6. Check-in and check-out
Check-in from 16:00 (standard arrival between 16:00 and 20:30). Late arrivals must be arranged in advance and may involve an additional fee.
Check-out by 11:00.
Early check-in and late check-out depend on availability and are confirmed no earlier than 24 hours before.
7. Guest registration
Spanish law requires us to register every guest aged 14 or over with the Ministry of the Interior (SES.HOSPEDAJES). Before or at arrival, each guest must provide a valid identity document and the required details. We may refuse access if this information is not provided.
8. Occupancy and use of the home
The number of guests may not exceed the maximum stated in your booking. Visitors require our prior approval.
Parties, events, filming and photo shoots are not allowed unless expressly agreed in writing.
Pets are not allowed unless the home is listed as pet-friendly or this has been expressly agreed.
Smoking is not allowed inside the home unless expressly agreed.
Guests must respect neighbours, quiet hours, the rules of the residential community and the house rules provided for each home.
Children must be supervised at all times, particularly around pools, terraces and stairs.
Serious breaches may result in the immediate termination of the stay without refund.
9. Damage and liability
Guests are responsible for any damage caused during their stay beyond normal wear and tear and must report any damage or breakdown promptly. KAŸ is not liable for loss of or damage to guests' personal belongings, or for interruptions of utilities or services outside our control, which we will work to resolve as quickly as possible. Nothing in these terms limits your rights as a consumer under applicable law.
10. Access to the home
Our team may need to access the home during your stay for scheduled housekeeping, maintenance or emergencies. Except in emergencies, we will give you notice in advance.
11. Tourist tax
No tourist tax currently applies in Andalusia. If one is introduced, it will be added to your booking as required by law.
12. Complaints
If anything is not right during your stay, please contact us immediately so that we can solve it. Complaint forms (hojas de quejas y reclamaciones) of the Junta de Andalucía are available on request. KAŸ is not currently adhered to the Consumer Arbitration System.
13. Applicable law and jurisdiction
These terms are governed by Spanish law. Where the guest is a consumer, disputes will be resolved by the courts that are competent under consumer protection law. In all other cases, the parties submit to the courts of Marbella.
