FAQ
Frequent questions
What services do you offer?
Residence management, estate management, luxury holiday rental management and concierge, along with the Residence Program for our residence and estate clients.
Which languages do you speak?
Our team speaks English, Spanish, French, Rusian and Ukranian.
How do I book a villa?
Select your dates and number of guests on the villa's page. You'll see a live quote — nightly rate, fees, and taxes — before you submit a request to book. Our local team reviews every request personally and confirms your reservation directly.
How do I book a villa?
Select your dates and number of guests on the villa's page. You'll see a live quote — nightly rate, fees, and taxes — before you submit a request to book. Our local team reviews every request personally and confirms your reservation directly.
Who will welcome us on arrival?
Our team receives you in person, shows you around the home and makes sure you have everything you need to settle in.
Why do you need our passport details?
Spanish law requires every guest to be registered with the authorities. We handle this on your behalf, and your details are used for no other purpose.
What concierge services are available?
We can arrange airport transfers, private chauffeurs, private chefs, spa treatments, restaurant reservations, excursions and much more. Let us know what you have in mind before or during your stay.
Is housekeeping included?
This varies by home. Additional housekeeping can be arranged on request at €25 per hour, or €30 per hour on Sundays, plus IVA.
Can we invite visitors or host an event?
For the security and privacy of the home, only registered guests may stay at the property. Visitors and events must be approved in advance.
What is your cancellation policy?
Cancellation terms vary by villa and rate plan — some offer more flexibility, others a reduced non-refundable rate. The exact terms for your selected rate are always shown before you confirm.
Can you provide equipment for children?
Yes, cots, high chairs and other equipment can be arranged on request.
Are pets and smoking permitted?
This depends on each home’s house rules, which are shared before your stay.
Do you work with agencies?
Yes. We welcome agencies representing the homes we manage. You bring the guests, and we take care of the stay, from preparation to departure.
How do you protect the homes and guests in your care?
Every home is inspected before each arrival and checked again at departure, and each property is managed with clear security procedures.
Who owns and operates this website?
This website is owned and operated by KAY Management Marbella, S.L., CIF B75725887, a company registered in Spain.
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